The guest experience manager
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Offering guests some aspects of the Airbnb experience while making the most of traditional hotel amenities can give your hotel a competitive edge over short-term vacation rentals. In recent years, a growing number of travelers have turned to booking short-term vacation rentals such as Airbnb and Vacation Rentals by Owner (VRBO) over traditional hotel stays. Airbnb and other vacation rentals further grew in popularity during the COVID pandemic, when guests sought social distancing and enhanced cl...