Customer service is key to helping patients stay calm and have a positive experience at your facility. For the past several years, I've gone for routine mammograms at a diagnostic imaging center near my house. The service has always been friendly, efficient and professional. However, I recently got called back for an ultrasound after a doctor saw my mammogram images. When I went in for the test, the tech greeted me, walked me into a small room and told me to change into a gown for the exam. As I...