For the past 20 years, I have purchased most of the furniture in my home from the local furniture store in my city. The store is vast and expansive, spanning three floors, and has furniture in every price range, along with lamps, rugs, appliances, electronics, flooring, and more. This brand markets itself as an all-in-one furniture store and delivers on those promises. However, when it came to customer experience, the big-box furniture store often fell short. For example, during the height of th...