Having a friendly, helpful hotel staff lets guests know they’re in good hands during their stay. A happy hotel staff is typically a friendly staff that creates a positive guest experience. That’s always been the case with hospitality, but post-pandemic travelers have higher expectations of good customer service than in the past, says hospitality software company Amadeus. “A surge in hotel bookings and elevated guest expectations, combined with limited staff due to labor shortages, presents new c...

Impress your guests from the start by paying attention to the intersection of multiple spaces, from your website to your lobby. First impressions are important, and they may happen in an instant. In fact, research shows a guest may form a first impression of your hotel in 33 milliseconds. Make a good first impression, and a guest may be more likely to book, enjoy their stay and leave a glowing review of your property. Make a bad one, and all your efforts to provide stellar service may fall flat ...

Helping guests have an amazing time in your area will make your hotel unforgettable. Planning a trip can be an epic task: making hotel reservations is just one important part of the process. And making trip planning easier is one way for hotels to offer personalized service and become indispensable to guests. Trip planning help comes in many forms, from the traditional concierge who knows all the best restaurants in town to the array of brochures in your lobby to digital trip planning tools that...

Post-pandemic guests return with higher expectations your hotel must meet. Now that a majority of people are vaccinated against COVID and pandemic fears have decreased, travelers are eager to enjoy hotel stays again. However, today’s post-pandemic guests have new expectations that hotels must be prepared to meet for the best guest experience. “While the hotel industry is keen to get back to ‘business-as-usual’ when the environment permits, it’s likely that some operational changes made during th...

Servers who know your menu inside and out and how to make customers feel welcome and appreciate create guests who are eager to return to your restaurant again. When customers walk through your restaurant door, they may encounter several staff members, including the hostess, bartender, manager or a server or two. Those encounters are fleeting but important, since they create the guest’s initial impression of your restaurant staff’s attitude towards customers. The restaurant server, however, is ty...