Is your client survey helping or hurting your practice? Try these six tips for creating veterinary practice surveys that give you the information your practice needs to improve. If you have a thriving veterinary practice, chances are that most of your client base is happy with your services. After all, they keep bringing their pets back, so they must be satisfied, right? But what about the clients who disappeared after one or two visits or after years of receiving veterinary care at your practic...

Paying attention to details and making your clients’ salon experience easy, pleasant and satisfying can keep them from reaching out to your competitors. It’s a good bet that your clients pass numerous styling salons on their way to work daily or while they’re running errands around town. Those competing salons may pique their curiosity, or your clients may drive on by without paying much attention. But you can be sure that if a client feels like they’re not valued or not receiving quality hair s...

Here’s how to ensure that your practice communicates with clients using their generation’s preferred methods. The days of scheduling all veterinary appointments over the phone or calling every client to remind them of appointment times are long gone, replaced by more modern communication methods that are more convenient and even preferred by certain generations. For example, older clients may still prefer hopping on the phone, but millennials are more likely to prefer and receive test results an...