Bad online reviews can cost you business and harm your reputation, but learning how to respond can save the day. Online reviews can make or break nail salons. Customers often post reviews, and many include photos of their freshly done nails to back up their words. Good (and bad) online reviews can determine whether a prospective customer chooses your nail salon—or not. And about half of salon customers (49 percent) use online reviews to make a final decision when choosing a salon, current market...