“Please light my candle.” All the other tables in the restaurant had lit candles except ours. It was twilight, we had a water view, and the setting was perfect. But that one missed detail made the experience feel incomplete. Several minutes passed before anyone noticed. Small gestures matter. Small moments shape the entire experience In hospitality, the biggest opportunities often come from the smallest details. When teams invest time and attention into these moments, they elevate the entire gue...