How you set up your vacation rental property affects the guest experience in a big way. Everything from furniture selection and placement to wall color and decor can turn any space into a sanctuary that guests will long to return to. If your property is in a tropical climate, there are other things to consider besides aesthetics. Tropical climates bring with it rainstorms, intense heat and overwhelming humidity – weather conditions that can do major damage to property and cost owners a fortune t...

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GEM Journal sits down for a Q and A with a hotelier to learn her secret sauce to great guest communication. Elaine Fitzgerald understands the importance of saying hello. The owner of Beach Vacation Rentals in South Florida offers tourists and business travelers short-term cottage and apartment rentals at five top-rated boutique properties, Fitzgerald goes out of her way to greet each guest personally, often waiting for them as they arrive. We asked Elaine why the personal simple word “hello” is ...

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Tag Archives: vacation rentals

How One Simple Greeting can Lead to Life-Long Customers

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