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Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Tag Archives: Covid-19

Carnival Cruise Line Set Sail for First Time Since COVID-19 Pandemic – Here’s What They Got Wrong and Tips to Get it Right.

August 31, 2021Guest Experience NewsCompetitive Intelligence, Covid-19Joe Pye

A Carnival cruise ship recently departed from California – it was the first time in 17 months. Last March, the Carnival Panorama was stranded and docked in Long Beach, California’s harbor. Nearly 4,000 passengers were held on board until the guest could test for the novel coronavirus. The cruise line canceled travel – until this past weekend, that is. On Saturday, August 21, Carnival Cruise announced the Panorama would be the “first cruise operator to resume sailing from California since the ind...

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Cruise Lines Expected to Set Sail This Summer

May 5, 2021Industry NewsCompetitive Intelligence, Covid-19Joe Pye

The Centers for Disease Control say it may happen as early as July 2021. At the end of April, cruise executives throughout the country received a long-awaited notice from the CDC: Travel may continue soon. But like all other travel industries in the post-pandemic world vaccine rates can make or break the deal. The Washington Post reported cruise line industry leaders have pushed aggressively to get back to business. The CDC will allow it by mid-July as long as cruise lines can prove 98 percent ...

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Domestic Airline Industry Predicted to Recover by Early Next Year

April 5, 2021Guest Experience NewsCovid-19Joe Pye

Access to vaccines and desire to travel will contribute to the rebound. The Centers for Disease Control just announced ease on travel restrictions during COVID-19. The news is likely to increase revenue among an industry that lost 60 percent of its customers due to the health crisis. Consulting firm Oliver Wyman just released its Airline Economic Analysis. The firm made clear one silver lining in the headline: U.S. Domestic Air Travel to Make Full Recovery by Early 2022." This isn't just a good...

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COVID-19 Set Hotel Industry Back a Decade

March 15, 2021Competitive IntelligenceCovid-19Joe Pye

The pandemic killed more than 10 years' worth of job growth. The GEM recently reported the hotel industry added 36,000 new jobs in February. That's a sign of improvement from the damage of 2020. But looking at the big picture – the industry won't return to pre-pandemic levels for another three years. A recent report from the American Hotel and Lodging Association says the hotel and hospitality industry won't fully recover until 2024. Roughly 4 million hospitality jobs were axed last year, with 6...

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Restaurant Workers Still Struggle to Financially Survive Pandemic

March 12, 2021Competitive IntelligenceCovid-19Joe Pye

More than 2.5 million restaurant jobs have been lost to COVID-19. And those employed are barely making ends meet. A local Colorado resident has recently made national news as the "COVID Bandit." Yet this person hasn't stolen anything. Instead has left astronomical gratuity on receipts to aid struggling restaurant industry employees. It's a selfless act that may deserve praise and attention. However, the reason for the generous act is getting to a frightening level for many. CNBC has reported on ...

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Boost in New Hotel Jobs Shows Optimism in Industry

March 10, 2021Industry NewsCompetitive Intelligence, Covid-19Joe Pye

In February, 36,000 new jobs were added to the hotel industry. Is this the light at the end of the tunnel? Last month, The GEM reported the hotel industry was predicted to improve halfway through 2021. The latest statistics from the U.S. Bureau of Labor Statistics confirm that analysis. According to BLS data, most job gains last month were in hospitality. The 36,000 new jobs show huge improvement from the 18,000 that were lost the month before. This isn't to say things are back to normal. In a y...

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Americans are Tipping More Than Ever Due to COVID-19

March 6, 2021Competitive Intelligence, Industry NewsCovid-19Joe Pye

A new study shows consumers are opening up their hearts and their wallets. The pandemic may have put the restaurant industry on life support. But their patrons think they have a remedy to help their favorite service industry workers: generosity. Close to 60 percent of respondents to a recent survey by personal finance site Lending Tree said they've become "big tippers." Why now? Half said a restaurant they loved went out of business during COVID-19. "The pandemic has been an absolute catastroph...

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Hotel Industry Predicted to Improve Halfway Through Next 2021

February 8, 2021Competitive Intelligence, Industry NewsCovid-19Joe Pye

Recent increase in COVID-19 numbers shows bleak expectations for new year. But effective vaccines bring hope around the corner. Experts predict the hotel industry won't bounce back to normal for another two years. But halfway through next year, expect to see an uptick in occupancy rates. A recent report from CBRE Hotels Research shows an increase in occupancy rates of nearly 12 percentage points from the first quarter to the second, which is the highest it's been since the coronavirus outbreak. ...

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How Bad Is COVID-19’s Impact on the Hospitality Industry? Here’s One Example

November 29, 2020Competitive IntelligenceCovid-19Joe Pye

One of the largest hospitality metropolitans in the country lost billions due to the pandemic. Two years after Miami, Florida had a record-breaking year in tourism the city took a $3.36 billion hit in revenue. Back in 2018, more than 23 million tourists traveled to the vibrant city – contributing $18 billion to the local economy, according to the Greater Miami and Convention and Visitors Bureau. Following a shutdown of the local hospitality industry, Florida International University's Chaplin S...

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How Weddings Will Change Due to COVID-19

September 16, 2020Competitive IntelligenceCovid-19Joe Pye

Pop the question pre-pandemic? No one planned for coronavirus, but you still have to plan a wedding. Recently, a groom died two days after his wedding and 100 guests went home infected with the novel coronavirus. Many states have started to reopen, but it’s safe to say, COVID-19 isn’t over. How are people supposed to build their life with a pandemic working against them? Couples still want to marry – and can – the ceremony will just be different. Here are a few ways the wedding industry is going...

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