Tag Archives: cruise lines

Kiel, Germany, April 12, 2019 - The cruise ship Viking Sky sails with tugboat assistance into the lock chamber of the lock of the Kiel-Canal in Holtenau.

The High Stakes of Guest Complaints at Sea

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Solving customer complaints on a cruise line has never been easy.  When you’re at sea, if a passenger gets out of hand, the options are limited. Hotel stays are often shorter in length, and if a customer has worn out his or her welcome, they can always be directed out by security. At sea, delicacy must be maintained when confronted by upset visitors. But there are  times when your employees have tried everything, and nothing is appealing to that passenger. Travelers May Not Return A few months a...

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Woman tourist standing in front of big cruise liner, travel female.

Cruise Ships Are Welcoming a Younger Generation of First-Time Cruisers

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A new demographic of travelers is setting sail on the high seas: younger, first-time passengers. According to this year’s State of the Cruise Industry Report, 27% of cruise passengers are new to cruising – a 12% increase from just two years ago. Along with an increase in cruise newbies, more than one-third of passengers are now under the age of 40, signaling a shift in the industry’s clientele. Cruise line amenities and marketing strategies are also shifting from elderly leisure to a high energy...

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Small-Ship Cruises Are Summer’s Hottest Escape

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Cruise bookings are surpassing pre-pandemic numbers, and the smaller ships are taking in their share of 2024’s cruise craze: Small luxury cruise lines say “volume is overflowing” this year. Some small-ship companies are even opening bookings all the way into 2026 to accommodate demand. Luxury lines like Viking Cruises and Silversea offer adults a way to explore in style. These ships cater to the passenger seeking a deeper dive into cultural adventures. The lower capacity limit and adult-only vib...

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