The guest experience manager
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
A new demographic of travelers is setting sail on the high seas: younger, first-time passengers. According to this year’s State of the Cruise Industry Report, 27% of cruise passengers are new to cruising – a 12% increase from just two years ago. Along with an increase in cruise newbies, more than one-third of passengers are now under the age of 40, signaling a shift in the industry’s clientele. Cruise line amenities and marketing strategies are also shifting from elderly leisure to a high energy...