The guest experience manager

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Cruise Ships Are Welcoming a Younger Generation of First-Time Cruisers

Woman tourist standing in front of big cruise liner, travel female.

A new demographic of travelers is setting sail on the high seas: younger, first-time passengers. According to this year’s State of the Cruise Industry Report, 27% of cruise passengers are new to cruising – a 12% increase from just two years ago. Along with an increase in cruise newbies, more than one-third of passengers are now under the age of 40, signaling a shift in the industry’s clientele. Cruise line amenities and marketing strategies are also shifting from elderly leisure to a high energy...

Enter your email below to access this content:

Already a subscriber? Please login