Youth and college sports are back in full force, and hoteliers should take heed to some of the ways they can help accommodate teams and give them a shot at finding some consistent and lucrative business. As cities and states have loosened their COVID-19 restrictions, sport travel is back in full force. There are some particular ways that hotels can prepare for children and young adults running around the building, and doing so is especially important since they may become customers later on. Con...

Pets provide a unique opportunity to offer service that's heads and tails above the rest. Making your hotel pet-friendly is a great first step toward catering to guests with pets. But by going beyond the basics, hoteliers can truly make these guests and their furry friends feel right at home. Even before the pandemic, 75 percent of luxury, midscale and economy hotels were allowing pets, according to data from the American Hotel & Lodging Association. Then, during the pandemic, 20 percent of ...

Learn from these common hotel mistakes to stay on top of your guest service game. Lack of friendliness from staff, dirty rooms or common areas and annoying noise are common hotel guest complaints that can give a hotel a bad reputation. "The hospitality industry is all about delivering a seamless customer service experience," hospitality service provider Kapture states. "One bad customer experience can have an immense impact on the reputation of the hotel." On the other hand, so can one good cust...

The specter of postseason football each year isn’t just a passion for casual and diehard fans alike. Tourism and hospitality professionals watch the games and their attendance closely since they can so quickly bolster a city’s coffers. Even for people who do not like sports, bowl games can be beneficial for the local tourism industry since the occasion gives hoteliers and others who care about hospitality a chance to draw visitors near the end of the calendar and near the genesis of the coming o...

Respond to negative reviews by focusing on one core audience: potential guests looking to book. Many hotels don't engage with reviewers or respond to bad reviews online. Of those that do, some managers make mistakes that don't serve the original poster and may chase away other potential guests. More than 80 percent of travelers always or usually read reviews before booking a hotel, according to current hotel industry statistics from HotelTechReport. And that means those potential guests also rea...