Tag Archives: hotels

How to Prepare Business Travelers to Head Abroad

Competitive Intelligence

Business travel has changed quite a bit since the onset of the pandemic, as many companies have reconsidered how and where they travel. Here are some factors to consider for those abroad. You don’t want to send an employee abroad for an important set of meetings only to see them botch an opportunity by being unaware of cultural norms. Even if they understand how to maneuver in a different part of the world, passport issues can threaten a trip if workers don’t prepare correctly. The better they c...

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Report Finds New Guest Preferences in the Wake of Covid

Guest Experience News

Cleanliness, price, flexibility and sustainability top the list of hotel guest preferences. The positive recovery of hotels in the United States will likely continue in 2023, according to “A New Era for U.S. Hotels,” the American Hotel & Lodging Association (AHLA) 2023 State of the Hotel Industry Report. Now that COVID is more manageable and a majority of Americans are vaccinated against the virus and its variations, hotel bookings have recovered to near pre-pandemic levels, says the report....

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5 Reasons I’ll Go Back to This Small Hotel Instead of Booking Major Brands

Guest Experience News

How this small, family-owned hotel in a tourist town beat out big-name competitors. When I checked in at the small, family-owned hotel near Greers Ferry Lake in Rural Arkansas, I didn’t expect much, just a place to sleep for one night. I was there for a funeral and didn’t want to impose on my relatives during a sad time. Plus, I wanted the privacy that a hotel room offers  after spending hours around a large group of people. I’d searched for other hotels in the area, and the results from hotel a...

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Hotel Spas are STILL Recovering From the Pandemic. Here are the Best Ways to Speed it up

Competitive Intelligence

Guests are looking for wellness and connection in hotel spas. Services that involve human connection took a serious hit during the pandemic, as social distancing became the way of the world. But in the wake of the pandemic, guests are seeking relaxation, wellness and human connection in hotel spas. In fact, three out of four consumers say "wellness is more important than ever," according to the 2023 Wellness Index from MindBody Business. "Wellness now speaks to an overall improvement in quality ...

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It Pays to Get Personal With Your Guests

Guest Experience News

Research shows hotel guests want a unique experience tailored to them. Hospitality has always been about taking care of your clients and guests. But with the rise in technology, there has been a growing focus on providing guests with a personalized experience that goes above and beyond. By tailoring experiences to individual guests, hotels can create a more memorable and unique experience that keeps guests coming back time and time again. And they better start soon. Customer data platform Twilio...

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It’s 2023, Should You Bother with COVID Precautions?

Competitive Intelligence

Many major hotels still have social distancing and other measures in place. Many Americans don’t believe that the pandemic is over and many still value COVID precautions when traveling and seek out hotels that have implemented safety measures. Recent surveys have shown that travelers are prioritizing health and safety when making travel decisions and are willing to pay extra for COVID-related safety measures. The Centers for Disease Control and Prevention still recommends that travelers take pre...

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How Great Hotel Service Can Increase Revenue

Competitive Intelligence

Hoteliers may find personalized service can be profitable. Providing the best customer service isn't cheap: you must hire the right staff members, train them meticulously and give them the authority to fix problems for customers. But it can be counterproductive to look at customer service as a cost center. New technology and data-gathering tools make it easier to provide great service while improving the bottom line. "With recent advances in technology, hotel CTOs have an opportunity to transfor...

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6 Ways to Offer a Better Hotel Concierge Guest Experience

Concierge

Want your hotel to stand out from competitors? Offering concierge services could be the key to more bookings and higher revenue. Does your hotel offer concierge services through one dedicated person or a team dedicated to answering guests’ questions and fulfilling their special requests? If not, consider adding a concierge to your hotel staff for a better guest experience. If your hotel already has concierge services, management can always look for ways to make these personalized service service...

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5 Ways to Help Hotel Guests Get Back to Nature

Competitive Intelligence

Giving travelers a taste of nature can help them de-stress and truly enjoy their stay at your hotel. Being "at one with nature" is one of the top 10 global hotel spa trends this year, and it doesn't need to stop at the doors of the spa. As a hotelier, you can offer personalized service by helping your guests get back to nature throughout their stay. "Regular contact with nature has recently become a proven way of combating stress and promoting wellbeing," health and wellness consultant Louis de ...

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How Hotels Stays Have Impacted Basketball Operations in Years Past

Guest Experience News

Take a look at some of the ways that hotel accommodations have had an impact on professional basketball players over the years — some good, some not so good. Players in the National Basketball Association are the best to have ever played the game, but something as simple as overnight travel and lodging can impact their performance as they move around the country for months at a time each year. Players are creatures of habit, and anything that throws off their preparation might impact their perfo...

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