Tag Archives: hotels

How to Quell Guests’ Concerns About Traveling with a Baby or Toddler

How to Quell Guests’ Concerns About Traveling with a Baby or Toddler

Concierge

Young children are wholly unaware of the havoc that can sometimes cause parents while they are traveling. Hoteliers and other professionals can be proactive in helping parents if they know the situation, and there are myriad ways to do so without making families feel like there is too much of a hassle to complete. Below are seven guest experience tips for hotel staff... 1. Provide wipes for parents Flying or driving into some new city with new germs can be a daunting task, especially in this day...

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Multi-sensory Marketing: The Key to Guest Loyalty

Emotions, Perceptions, Feelings

Chances are you’ve been seduced into more than one bakery or restaurant by the wafting aroma of baking bread, barbecue, or other enticing smells. Just like those aromas make you feel hungry, happy, or content, guests entering your hotel, checking in, and exploring the grounds are also affected by emotional connections to their senses. Whether traveling for business or pleasure, a hotel stay's sights and sounds can stir positive and negative emotions in the guest experience. But other senses come...

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What to Consider Before Bringing a Hotel to Campus

Insights

Michigan State, the University of Georgia, and Texas A&M all run hotels right there on campus. What should you be thinking before you pitch the area to leaders at your local institution of higher education? As someone who works for the seventh-largest public university in Florida, I have an idea how to make a hotel work where I work. If leaders at your institution are considering a plan to have one on their campus, here’s a list of the factors they need to consider before doing so. What’s th...

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6 Ways to Offer Concierge Service That Makes Your Hotel Stand Out From Competitors

Concierge

If your hotel has a concierge or a concierge team, you’re already ahead of many competing hotels. Or maybe your hotel is researching concierge services before you hire a concierge, which puts your brand in the perfect position to hire a concierge who’s best suited to helping guests have a seamless and memorable stay. Budget hotels can offer a mobile “smart” concierge to offer guests a luxury stay even at a modest hotel, says hospitality software provider Hotefy. Here are six tips from Hotefy for...

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“There’s a Huge Opportunity to be a Trusted Partner to the Travel Agency Community”

People

When Pablo Cruz’s customers need to book a hotel, he looks no further than ABC Global Services. The Director of Operations at Continental Travel Group knows his guests will get the best experience. Many travelers book through popular platforms like Expedia, Priceline, and Booking.com. What they don’t realize: Hotels occasionally overbook. When that happens, guests booking through those third-party platforms are ranked at the bottom of their list, Cruz says. “Partnerships like ABC guarantee a cer...

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An elderly couple in casual travel attire stands in a hotel lobby, shaking hands with a friendly staff member, as they check in with their luggage beside them, ready to begin their stay

Hotel Best Practices for Accommodating Older Travelers

Best and Worst Practices,

Seniors in the United States travel, comprising a significant percentage of the citizens who fly around this country and stay in hotels. There’s nothing wrong with being especially careful to accommodate older people who have the health, strength, and financial means to do so and travel around the United States at their leisure. Given the risks to their bodies and circumstances, given their age and the movement required for cross-country travel, it's probably smart to do so. Researchers have und...

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Unfriendly Hotel Staff Creates a Revenue-Killing Ripple Effect

Emotions, Perceptions, Feelings

Staff unfriendliness tops the list of things that most irritate hotel guests. On a recent road trip to Minneapolis, Minnesota, I decided to leave a day early and spend the night at a hotel a few hours from my destination to get a jump on the 450-mile drive. The extra hotel night wasn’t part of my trip budget, which included two nights at a fairly expensive hotel. I planned to stay at a modest hotel with a rate under $100 for the extra night. After driving for four hours, I pulled up to the front...

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A young couple enjoy themselves in a wellness center. The young people are in a pool at a spa relaxing with pressurized water. Concept of couples between 20 and 30 years old in a spa.

Wellness or Just Well-Marketed? What Hotels are Getting Wrong

Insights, ,

There’s a Peloton in the gym, kombucha on tap in the lobby, and a guided breathwork session on the in-room TV. The wellness amenities are plentiful, but somehow, guests still don’t feel rested. The hospitality industry has enthusiastically adopted wellness, allocating significant budget to branding. But as “wellness” becomes a buzzword applied to everything from bedding to breakfast bars, some guests are pushing back. The rise of performative wellness has exposed a disconnect between what hotels...

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5 Proven Ways Hotels can Stand Out Among Competitors

5 Proven Ways Hotels can Stand Out Among Competitors

Competitive Intelligence

Hotels are fighting for customers in any number of ways, and social media is a key way to help your brand stand out among others who would love to see you drag your feet. Here are some ways to conceptualize efforts that should help you get in front of prospective customers, which is especially important given the all-too-familiar dependence on algorithms that many sectors of our hospitality sector now have. If you aren’t intentional as a business leader in distinguishing yourself, you will lose ...

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A hotel receptionist working behind the counter at night, with warm lighting and decorative foreground elements. ambient interior captures a peaceful setting.Banyuwangi,Indonesia-2Apr2025

How Graveyard Teams are Creating 5-star Experiences While You Sleep

Insights, , , ,

It’s 3:17 a.m. A guest’s flight was delayed, their luggage is missing, and they’re finally checking in exhausted, hungry, and on the edge of a meltdown. Who greets them? Who handles their frustration, offers a warm welcome, and rescues a bad day from becoming a scathing review? That quiet, unseen role belongs to the overnight team. In more hotels, it’s being reimagined as a crucial point of guest experience, not just a placeholder for a shift. Why the night shift matters more than you think For ...

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