Tag Archives: operations

Male hotel manager reviews notes in a modern hotel room as a female staff member adjusts the bedding, showcasing a stylish interior design.

Management Impacts Team Productivity in Hidden Ways

Leadership,

Employees know it’s no secret that a manager can make or break the job, but all the ways in which they can influence overall productivity are less obvious. Many studies over the years have put numbers to the difference a great manager can make. Stanford reports that management practices can account for 20% of variation in productivity. What these generalized statements often fail to note is where exactly the disparity comes from; what exactly makes one manager so much more effective than another...

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How Hotels Can Turn the 2026 World Cup Into a Hospitality Opportunity -- Rio de Janeiro, Brazil July 14, 2014 - Schweinsteiger of Germany is seen at Team Germany's accommodation the following day of winning the 2014 FIFA World Cup. NO USE IN BRAZIL

How Hotels Can Turn the 2026 World Cup Into a Hospitality Opportunity

Guest Experience News, ,

With the 2026 FIFA World Cup set to begin on June 11th, there have been reports that the demand for hotel rooms across the United States may be lower than originally expected. For instance, the American Hotel & Lodging Association(AHLA) recently reported that nearly 80% of hoteliers in host cities say that bookings are tracking lower than initial forecasts. There is some reason for concern but as GEM Journal reported several weeks ago, hotels must prepare ahead of time, and help their guests...

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What Hospitality Can Learn From Video Game Developers – MILAN, ITALY - OCTOBER 5: People visit Games Week 2018, event dedicated to video games and electronic entertainment on OCTOBER 5, 2018 in Milan.

What Hospitality Can Learn From Video Game Developers

Competitive Intelligence, , ,

Popular modern video games have mastered the art of seamlessly collecting user data in-game to inform gameplay changes that keep users engaged. It’s all based on psychology — an understanding of which benefits guest experience managers, too. Video games have shifted from being viewed solely as products to being treated as services. Consumers have come to expect games to provide rewarding interactions that include social connection, require skill, and maintain value over time. Like other service ...

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Small business owner's daily routine, from opening, welcoming customers to taking orders, processing payments, maintaining a tasteful, clean environment.

Five Ways Hospitality Companies Can Protect Customer Trust When Closing Locations

Communication and Messaging, , ,

Two days after joining a local fitness club that was part of a larger national chain many years ago, I arrived early in the morning ready to restart my fitness journey. I signed up with the club because, although it was more expensive than some competing gyms, it had a reputation for customer loyalty and strong service. I was therefore shocked when I arrived and found the front doors locked and chained, with only a short handwritten note explaining the location was permanently closed. The next f...

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Local Feel Versus Established Branding — And How to Get the Best of Both

Best and Worst Practices,

Customers are pulled in two different directions: shop small to support the local community, or fall back on familiar brands with demonstrable experience. As a business, it may seem difficult to strike a balance between maintaining corporate identity and offering guests a unique and relatable experience. Both have their drawbacks, and while small, community-centric businesses and well-known, widespread brands might seem opposed to each other, there is plenty of common ground to appeal to guests....

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Business Collaboration Corporate Colleagues Partner Concept

Business Collaboration Ideas to Build Brand Awareness

Best and Worst Practices, ,

Collaborations between businesses can double the customer base of both parties. Whether just starting out or seeking to expand, working with other businesses is a powerful way to get a brand in front of potential patrons. Companies that fulfill adjacent needs can work together to combine audiences and expand their reach. Teaming up doesn’t have to be stress-inducing. Here are some popular collaboration ideas across a range of time and financial commitments to help you get the word out. 1. Collab...

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Businessman smiling slightly while using smartphone, seated outdoors, capturing modern digital communication, confidence and mobile interaction in relaxed yet focused business workflow.

Where Consumer Interest Has Headed In 2026

Guest Experience News, , ,

Top minds dedicate themselves to predicting consumer trends to get ahead of the curve, but customers have the final say, capable of pulling industries in unforeseen directions. At the end of last year, Google published a list of predictions of what would appeal to consumers most in 2026, gathered from higher-ups across the company. The world’s most well-known search engine typically has a handle on what people like and a wealth of data to pull from. Some trends have taken off as assumed, though ...

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Bellboy taking guest to his hotel room, providing excellent luxury service for businessman with luggage. Bellhop carrying suitcase for traveller, formal client on business trip.

The Importance of Delivery For Excellent Guest Service — Same Script, Different Story

Guest Experience News, ,

Customers have come to expect attentive, accommodative service, and the resolution matters no more than how it’s offered. Large retailers, hotel chains, and other customer-facing companies typically provide representatives with strict procedures to follow in order to create a consistently high quality experience for customers. While a crucial tool, written protocols can’t always teach the right attitude. For guests or customers to truly feel valued, how the script is delivered is make-or-break. ...

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The Why and How of Inter-Business Relationships

Leadership, ,

A business would be out of operation without its most important type of relationship: clients. But behind the scenes, inter-business relationships are a huge driver of success. Managers have to keep many key relationships in mind beyond clients, guests, and other types of patrons. Parties with stakes in the company, such as shareholders, need to be considered in big decisions. Partners like developers and suppliers must also be respected. Competitors and businesses in adjacent industries can be ...

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Happy home caregiver assisting her senior patient with walking through the kitchen.

The Reality of the Labor Crunch in Assisted Living Facilities

Insights, , ,

An elderly family member living in an assisted living facility that costs more than $5,000 a month complains about the cold food she’s receiving. When she enters the dining hall, she’s told her meal will be ready shortly — but that’s where the breakdown begins. Her tray is prepared, then left sitting in the back of the kitchen. Staff members are stretched thin, juggling meal service with the needs of residents who require help with medication, mobility, and basic daily care. The result is a tray...

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