Tag Archives: restaurants

5 Ways to Make Your Restaurant More Sustainable

Leadership

Cater to modern diners who have a taste for both good food and protecting the environment. Making your restaurant more sustainable is a good goal for the new year. Not only will you be helping the planet, you'll also make your business much more appealing to many diners, especially those in the millennial and Gen Z age groups. A 2022 survey by C.O.nxt and Menu Matters found that 80 percent of diners say sustainability matters when it comes to food. And over half say it is "extremely" or "very im...

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3 Ways Restaurants are Exploring the Metaverse for a Better Guest Experience

Competitive Intelligence

The metaverse offers many opportunities to attract new customers and engage loyal clientele. If your restaurant isn’t tapping the many opportunities to enhance the guest experience in the metaverse — technologies that offer virtual “worlds” and augmented realities that mix aspects of digital and physical realities — you’re missing out on the “next frontier for restaurants,” according to restaurant industry magazine QSR. “A metaverse presence and continued ownership and control of a brand is cruc...

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7 Tips for Attracting Restaurant Customers with Social Media Marketing

Competitive Intelligence, Guest Experience News, Insights

Making the most of your restaurant’s social media presence boosts business, revenue and your brand’s reputation. Around 72 percent of Americans use at least one social media platform such as Facebook, Instagram, Twitter or Tik Tok, according to the Pew Research Center. And many of those users turn to social media for restaurant recommendations, deals and information about dining venues in their city or a city they plan to visit. In fact, more than one-quarter (26 percent) of millennials and 28 p...

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Bring Buffets Back

The Best Tips to Bring Buffets Back

Emotions, Perceptions, Feelings

Here’s how to safely reintroduce self-serve dining to your guests. More than two years into the pandemic restaurants can reopen buffets for business. I recently visited Walt Disney World and hit the first buffet in years – and it looked a bit different. It was great to eat at a buffet. Back in April 2020, Restaurant Business published the headline “Is This the End of the Buffet?” The article’s author questioned how federal safety laws due to the Covid-19 pandemic would impact the buffet industry...

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Restaurant’s Culture and Business Model

5 Creative Changes to Consider in Your Restaurant’s Culture and Business Model

Competitive Intelligence, Guest Experience News

COVID-19 has permanently changed the dining industry. It may be time to change with it. As restaurants opened up and Americans got vaccinated, the restaurant job market saw a significant decrease in employees to feed the increase in guests. The hospitality industry is still 1.6 million jobs lower than its pre-pandemic level, according to the Bureau of Labor Statistics. The labor shortage in the food and drink sector is so severe the Washington Post just reported the headline, “Experts worry summ...

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Vaccine Proof Restaurant

Best Practices to Handle COVID-19 Vaccine Proof at Your Restaurant

Guest Experience News

Your job is to sell fun, not enforce the law. What happens when you need to do both? California, New York, Hawaii, and Oregon have all mandated proof of COVID-19 vaccines to dine in restaurants. There are 20 states in the union that has banned such requirements. More than confusing for a business owner trying to survive the times. The government isn’t going to hand you a best practices guidebook If the restaurant you own or manage is located in a state that requires vaccines. This is a situation...

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No Substitutions, No Exceptions… No Service?

Competitive Intelligence,

“No substitutions.” It’s right there on the menu — before a guest even asks. And with those two words, the tone is set. When “no” is built into the experience It’s always interesting when a restaurant answers a question before it’s even asked. How do they know what the guest might need? A slice of tomato instead of hash browns. Low-fat milk instead of whole. Extra vegetables instead of fries. In many cases, these are simple adjustments. Yet the policy is clear: no. The cost of inflexibility In o...

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Hotel manager and cleaning lady posing for camera after room inspection

Going the Extra Mile – How Small Actions Create Lasting Loyalty

Insights, , ,

It was a late Monday evening after a long day. We walked into a restaurant carrying laptops and work materials, clearly distracted and not fully present for the meal ahead. Seated in a quiet corner, we expected a routine experience. Instead, we were met with a warm, attentive server who immediately recognized both our stress and our need to unwind. When attention to detail changes the experience After placing our order, one dish missed the mark. Before we said anything, our server noticed. She o...

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Young chambermaids cleaning in bathroom.

Check Out the Bathroom as a Service Indicator

Best and Worst Practices, , ,

An elegant towel dispenser sits empty. Trash spills from decorative wicker baskets. Water splashes cover the marble sink counters. The restroom itself may be beautifully designed to match the hotel, restaurant, or attraction’s overall aesthetic. But when guests step inside and see disorder and neglect, the contrast can be striking. The bathroom suddenly becomes a service indicator. While restroom maintenance may not always rank high on management priority lists, it ranks high in the memories of ...

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Happy female concierge in hotel hallway looking at camera. Copy space.

The Power of Welcome – Extending Hospitality Beyond Your Property

Insights, ,

A meaningful welcome doesn’t start at check-in or end at the front door. When done well, it shapes how guests feel about your brand before they arrive and long after they leave. What makes us feel welcome, comfortable, and appreciated in any environment? What emotions are triggered when we experience a genuine sense of welcome – and when we don’t? And how can hospitality leaders extend that feeling beyond the physical boundaries of their property? Recently, I visited a doctor’s office and was st...

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