Tag Archives: restaurants

4 Ways QR Codes Remove Stress from the Wait Staff at Your Restaurant

Guest Experience News

Self-ordering is increasingly common, and effective. One of my favorite restaurants is bustling with positive energy from its front-of-house staff every time I dine there. I’ve noticed one major reason why: They never take an order. Waiters run around offering complimentary hot tea and delivering food. Immediately after sitting down, I can see a QR code displayed on a small stand. With it, I’m able to order at my leisure and can see the total add up in real time instead of getting sticker shock ...

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Maintaining Customer Loyalty While Increasing Restaurant Prices: 6 Effective Strategies

Competitive Intelligence

Higher prices should be a last resort, but it's doable when necessary. The passion it takes to open a restaurant isn’t enough to keep it going. Unfortunately, life is much more complicated than that. The last thing that any restaurateur wants to do after curating a loyal base of guests is to run them out with higher prices, but when you’re struggling to keep the doors open, that could be your final option. Inability to manage prices accordingly is just one of the many reasons that 80 percent of ...

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Ways Restaurants Can and Should Keep Up with Guests

3 Ways Restaurants Can and Should Keep Up with Guests

Guest Experience News, Insights

The effort you put into engaging guests shouldn’t end when they walk out the door. If you’re worried about attracting new customers, you likely need to shift your priorities. Retaining the guests who have already visited your restaurant is far more important. According to the Harvard Business Journal, seeking out a new customer can be anywhere from five to 25 times more expensive than retaining an existing one. That massive increase in costs stems mostly from different marketing expenses as well...

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Embrace Back-to-School Dining with 4 Delicious Deals at Your Restaurant

Competitive Intelligence

This time of year, restaurants can bring in family business with a school-centered mentality. As families get back into the school groove, food convenience becomes a priority. Preparing meals at home is the usual go-to for families with small children. However, dining out can still be a post-summer option if restaurants appeal to busy families during this busy time. The high price of dining out can affect a family’s choice to eat at a restaurant, and prices have only gone up. A rundown by CNBC r...

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7 Tips for Making Your Restaurant Dog-Friendly

Guest Experience News

Don't miss out on winning the loyalty of dog-loving guests. Many restaurants opened patio dining areas for their guests to enjoy during the pandemic. Now that the pandemic emergency is over, plenty of restaurants continue to offer this feature. In fact, many restaurant customers now expect outdoor seating when weather permits as part of their guest experience. So, it shouldn't come as a surprise that many guests also like to munch outdoors with their mutts at lunch, dinner or during night out fo...

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How Restaurants Can Nurture Online Presence

Guest Experience News

Meeting customers online is an important way to offer better service. In the restaurant industry, beefing up your online presence is often considered to be a marketing activity. But it's also an important way to provide better service to your customers, and that starts with helping them find you. You may consider it marketing when you post a mouthwatering photo of your famous meatball sub or shrimp basil pizza, but if you look at it through a prospective customer's eyes, you're doing a service b...

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Boosting Restaurant Loyalty: 8 Creative Rewards Program Ideas for Guests

Guest Experience News

Don’t limit your loyalty program to just rewarding the number of guest visits. There are plenty of ways to offer a rewards program that keeps guests coming back. Loyal guests generate ten times more revenue in their lifetime than new customers, according to hospitality technology provider Five Stars. That’s just one reason why your loyalty program must be designed to turn new guests into returning guests. “Since it can be costly to acquire new customers, retaining customers is a crucial way to m...

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Is Your Restaurant Meeting These 6 Guest Expectations?

Guest Experience News

Take these steps to improve your restaurant’s guest experience. There’s no doubt that your restaurant wants to stand out from competitors. Maybe you accomplish that with unique menu items, the best value for lunch specials or with a pleasing ambience that makes guests feel great as soon as they walk through the door. But you may have to go even further by taking steps that meet today’s restaurant customers’ expectations for what they consider a superior guest experience. That may entail taking a...

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Is Your Restaurant on Board with These 4 Guest Experience Trends?

Guest Experience News

Higher expectations and a focus on value top the list of restaurant guest demands. Today’s restaurant guests are more likely to dine out less — but when they do visit a restaurant, their expectations are high, according to “4 Trends that Will Impact the Restaurant Customer Experience in 2023,” a report on restaurant guest experience trends from guest experience management software provider Service Management Group (SMG). The report, based on SMG’s proprietary research across the United States an...

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3 Tips to Avoid a Catering Nightmare at Your Next Event

Competitive Intelligence

The last thing you want is to run out of food prematurely. Organizing an event can be an exciting and rewarding experience, but it can also be a lot of work. One of the most important aspects of any event is catering, as it plays a crucial role in ensuring the guests have a good time. So, planning ahead is crucial. Andrew Cavitolo, executive chairman at Riviera Caterers, wrote for Tasting Tables about one of his catering nightmares. Although for the catering business, his story is a lesson that ...

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