Tag Archives: tech

Authentication by facial recognition concept. Biometric admittance control device for security system. Asian man using face scanner to unlock glass door in office building.

Embracing the Future: How Biometrics Are Revolutionizing Service

Guest Experience News, ,

Biometric technology is quickly changing the guest experience. From speeding up check-ins at hotels to streamlining ticketing at stadiums, systems that analyze unique physical traits are helping deliver faster, more personalized service. So what’s the tradeoff for the increased use of biometric identification? Less face-to-face interaction. Biometrics refers to the measurement and analysis of unique physical and behavioral traits like fingerprints, facial features, voice patterns – even the way ...

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Reception, employees and tablet with teamwork, hotel and accommodation with cooperation. Coworkers, hospitality and service with tech, internet and digital app for schedule and reservation for lodge.

Can High Tech Still Feel High Touch?

Guest Experience News, ,

A guest walks into your lobby, checks in via kiosk, heads to a room that was pre-assigned by an algorithm, and orders dinner from an app. Everything worked perfectly. So, why does it still feel a little... well, cold? Automation in the hospitality industry is booming, particularly in the name of efficiency. But digital convenience can come at the expense of emotional connection. Hoteliers now face a challenge: how to streamline operations and personalize service at the same time. The winners wil...

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How TikTok’s New Travel Ads Could Reshape Hospitality Marketing

Communication and Messaging, ,

TikTok is no longer just an entertainment platform – it’s now a powerful force in travel discovery and planning. At the Skift Megatrends event in London, Hannah Bennett, TikTok’s Head of Travel, announced the upcoming "Travel Ads" launch, a product designed to help hospitality brands connect with users actively searching for trips. This move underscores how social media is shaping travel decisions more than ever, with TikTok reporting a 250% year-over-year increase in travel-related content. Wit...

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Artificial Intelligence and imagine how it works with icons of people, data science, and machine learning in the background.

How AI-Driven Pricing Models are Reshaping Restaurant Revenue

Competitive Intelligence,

Food costs have been on the rise and restaurants are feeling the squeeze. Staples like eggs, poultry, and dairy have seen double-digit price increases in recent years, says data from the BLS. As customer demands fluctuate, restaurant owners feel pressured to improve revenue strategies. AI-driven dynamic pricing offers a powerful solution by automatically adjusting prices based on real-time demand, time of day, and customer behavior. This innovative model helps maximize profits without driving aw...

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Smart hotel in hospitality industry 4.0 concept, the receptionist robot (robot assistant ) in lobby of hotel or airports always welcome customer the service is including room, information provision.

New to Event Tech? Here’s What You Need – and What You Don’t

Insights,

Live events have made an incredible comeback in recent years. Have you attended one recently? You’ve probably noticed how technology plays an important role in managing the whole thing. Since the pandemic, the Global Live Events market grew by nearly 54% (from 2020 to 2023). Last year’s Live Events Market Report projects an increase of $695 billion in the next few years, while market research company Technavio predicts a bigger jump of roughly $1,008 billion. The forecasts may differ, but the co...

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Contactless Services: Redefining Guest Interactions

Guest Experience News,

The way guests interact with hotels is evolving, and contactless services are central to this transformation. Once considered a luxury, technologies like mobile check-ins, digital keys, and automated concierge services quickly become industry standards. As guests demand convenience, speed, and safety, hospitality leaders must embrace these innovations to stay competitive. But how do these changes impact the guest experience and, ultimately, guest satisfaction? The rise of mobile check-ins Guests...

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Smart phone with smart home and modern technology in a hotel room.

Hospitality’s High-Tech Horizon: 2025’s Game-Changing Innovations

Competitive Intelligence,

The hospitality industry is in the midst of rapid transformation – most of it driven by cutting-edge technology. Artificial intelligence and smart room Internet of Things (IoT) have let guests personalize their stays. Hotels can now enhance guest satisfaction and streamline daily operations for the best. Below are the top technology trends going into the new year that may reshape your guests’ experience. Be careful. They may boost repeat business and increase revenue.

AI and robotics, oh my! Ar...

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First-Party Data Collection is Key to Providing a Better Customer Experience

Competitive Intelligence

Businesses and organizations will focus on building customer trust along with first-party data reserves collected from customers that the organization can use to personalize the customer experience (CX), according to a report from Sitel, a global provider of customer experience products and solutions. “Creating personalized customer experiences has never been more important,” says the Sitel report. “For 60 percent of consumers and 70 percent of [those under 35], some level of personalization is ...

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4 Tips for an Improved Digital Customer Experience

Guest Experience News

When evaluating your brand’s overall customer experience, staying on top of your company’s digital options for customer support and digital customer experience is crucial. "Digital customer experience" (CX) is the total of all online interactions a customer has with your brand, according to inbound marketing expert HubSpot. While digital customer experience is a familiar term for many companies and brands, consumers don’t give much thought to what they’re experiencing when they seek answers to q...

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5 Advantages of Hotel Concierge Apps

Communication and Messaging,

Many guests turn to the hotel concierge for transportation and restaurant reservations. Those are just two of the many concierge services that are provided. A hotel concierge can also book spa reservations, snag tickets to concerts and events, provide directions, and try to fulfill even the most unusual or demanding guest requests. Hotel guests aren’t the only segment expecting concierge services, either. “Many top-level managers, VIP customers, celebrities and other consumers outsource routine ...

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