The guest experience manager

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

New to Event Tech? Here’s What You Need – and What You Don’t

Smart hotel in hospitality industry 4.0 concept, the receptionist robot (robot assistant ) in lobby of hotel or airports always welcome customer the service is including room, information provision.

Live events have made an incredible comeback in recent years. Have you attended one recently? You’ve probably noticed how technology plays an important role in managing the whole thing. Since the pandemic, the Global Live Events market grew by nearly 54% (from 2020 to 2023). Last year’s Live Events Market Report projects an increase of $695 billion in the next few years, while market research company Technavio predicts a bigger jump of roughly $1,008 billion. The forecasts may differ, but the co...

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