An elderly family member living in an assisted living facility that costs more than $5,000 a month complains about the cold food she’s receiving. When she enters the dining hall, she’s told her meal will be ready shortly — but that’s where the breakdown begins. Her tray is prepared, then left sitting in the back of the kitchen. Staff members are stretched thin, juggling meal service with the needs of residents who require help with medication, mobility, and basic daily care. The result is a tray...