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Best Practices and up to the minute news on Customer Experience Management and Service Excellence

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Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Tag Archives: Competitive Intelligence

Carnival Cruise Line Set Sail for First Time Since COVID-19 Pandemic – Here’s What They Got Wrong and Tips to Get it Right.

August 31, 2021Guest Experience NewsCompetitive Intelligence, Covid-19Joe Pye

A Carnival cruise ship recently departed from California – it was the first time in 17 months. Last March, the Carnival Panorama was stranded and docked in Long Beach, California’s harbor. Nearly 4,000 passengers were held on board until the guest could test for the novel coronavirus. The cruise line canceled travel – until this past weekend, that is. On Saturday, August 21, Carnival Cruise announced the Panorama would be the “first cruise operator to resume sailing from California since the ind...

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7 Airlines Vow to Assist U.S. Military With Afghanistan Evacuation

August 29, 2021Industry NewsCompetitive IntelligenceJoe Pye

From Alaska to Hawaii, multiple airlines recently announced their plans to help the U.S. government with the Afghanistan evacuation mission. On Aug. 14, the Taliban seized Kabul, the Capital of Afghanistan. Over the following weeks, Television news reports have aired footage of military flights leaving the middle-Eastern country. Now news has broken on how those people will travel once on U.S. soil. Last Friday, Alaska Airlines announced it would assist the U.S. Department of Defense by operat...

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Comfort Hotels Celebrates Four Decades in Guest Experience

June 15, 2021Industry NewsCompetitive Intelligence, Guest ExperienceJoe Pye

In honor of its 40-year anniversary, the Choice Hotels International brand launched summer sweepstakes for customers. In 1981, Comfort Hotels opened as the flagship hotel among a group of brand choices varied by room rates and amenities. At the time, it was the first hotel to offer brand segmentation. Today – at 40 years old – it's celebrating by giving away membership points to 40 guests valued at $212-$240 dollars, according to credit card and hotel rewards program analysis site The Points Ca...

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5 Hotel Scams to Watch Out For

June 14, 2021Industry NewsCompetitive IntelligenceJoe Pye

As more people start traveling, the Better Business Bureau warns of common cons in the hotel industry. Research shows the majority of Americans are ready to travel this summer. Those among the 144 million fully vaccinated may not much to fear of COVID-19 anymore. But they need to look out for a new foe during travel – scammers. The Better Business Bureau just released a public warning to "Beware of hotel scams." And for good reason: Every year, Americans lose a collective $4 billion to fraudulen...

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Cruise Lines Expected to Set Sail This Summer

May 5, 2021Industry NewsCompetitive Intelligence, Covid-19Joe Pye

The Centers for Disease Control say it may happen as early as July 2021. At the end of April, cruise executives throughout the country received a long-awaited notice from the CDC: Travel may continue soon. But like all other travel industries in the post-pandemic world vaccine rates can make or break the deal. The Washington Post reported cruise line industry leaders have pushed aggressively to get back to business. The CDC will allow it by mid-July as long as cruise lines can prove 98 percent ...

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Better Business Bureau Warns of Airfare Scams

May 4, 2021Industry NewsCompetitive IntelligenceJoe Pye

Dying to travel all year? Don't fall victim to fraud. More than 100 million Americans have been vaccinated for COVID-19 and many are ready to get back out and travel. GEM Journal reported the domestic airline industry is predicted to return to normal by early next year thanks to a rapid vaccine rollour. Unfortunately, scam artists see the opportunity to travel as an opportunity to pull a new con. Some online deals with major airlines may indeed be too good to be true, warns a new report from th...

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How to Tell Americans Are Desperate to Travel Again

April 5, 2021Industry NewsCompetitive IntelligenceJoe Pye

A new survey reveals how much everyone wants to take a trip. More than a week. A full 176 hours. That's the collective total the average American scrolled through social media looking for vacation inspiration while stuck indoors this past year. That's the big takeaway from a survey of 2,000 Americans by hotel and lodging company Motel 6. Three in five said they "experienced a stronger desire to travel in the past 12 months than in a normal year." But why so much time? Being cooped up indoors ma...

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Survey: 3 Out of 5 Americans Plan to Travel This Summer

March 30, 2021Industry NewsCompetitive IntelligenceJoe Pye

Even more, is what they're willing to give up for travel. To date, more than 52 million Americans have been vaccinated. At this rate, nearly three times as many plans to travel once the summer months hit. Nearly 68 percent of respondents to a survey from travel news site the Vacationer said they plan on traveling next season. What's more interesting, one out of four said they're going to travel more than before the global health crisis. "Over the last year, there has been much discussion about ...

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Boost in New Hotel Jobs Shows Optimism in Industry

March 10, 2021Industry NewsCompetitive Intelligence, Covid-19Joe Pye

In February, 36,000 new jobs were added to the hotel industry. Is this the light at the end of the tunnel? Last month, The GEM reported the hotel industry was predicted to improve halfway through 2021. The latest statistics from the U.S. Bureau of Labor Statistics confirm that analysis. According to BLS data, most job gains last month were in hospitality. The 36,000 new jobs show huge improvement from the 18,000 that were lost the month before. This isn't to say things are back to normal. In a y...

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5 Proven Ways to Use Social Media Marketing for Your Hotel Brand

October 13, 2020Communication and MessagingCompetitive IntelligenceJoe Pye

These tips can help you capitalize on the digital world. How does the hotel industry earn so much from something so small? In 2018, nearly 58 million Americans used a smartphone to book a trip. That's not all. Forty-two percent of travelers use their smartphones to find inspiration for their next trip, and 40 percent of online travel bookings are made on devices, according to research from MDG Advertising. Anyone can sell you on their secret sauce to using social media – but they don't have thr...

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