Tag Archives: employment

Organizing Teams Effectively: 4 Unique Ways Managers Can Utilize Spreadsheets

Spreadsheets can be a great tool for getting organized. In the digital age, organization goes beyond tidying up the desk. An avid Excel-user like myself will say that there are all sorts of uses for spreadsheets in day-to-day life: personal budgets, storing addresses, keeping track of passwords, and the list goes on. It’s hard to beat the convenience and readability of information stored in cells. But let’s talk business (as in, what it can do for yours). Spreadsheets are often seen in the workp...

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3 Reasons to Invest in Employee Benefits at Your Hotel

The cost of offering benefits pays for itself with a positive impact. With more jobs on the market than workers, employees can afford to be picky. Offering employee benefits is a crucial tactic for businesses to attract and retain strong workers. Benefits packages usually include medical, dental, and vision insurance, as well as paid time off, for sick days and vacations. Parental leave is becoming more standard, too. When possible, don’t stop at the bare minimum; including more benefits than co...

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5 Crucial Onboarding Tips to Build a Happy and Productive Staff

Retain your employees by starting off on the right foot. Onboarding new employees in the hospitality industry is a critical process. Properly introducing new hires into your organization can help them feel valued, motivated, and prepared to perform their duties with confidence. So, it’s important to get it right. Proper onboarding can be key to employee retention. Good onboarding practices can improve employee retention by helping new hires feel valued. Employees who feel connected to their work...

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Why Appreciation Drives Better Service – The Power of a Simple Thank Youservice

“The deepest principle in human nature is the craving to be appreciated.” This idea reflects a fundamental truth in hospitality. Appreciation influences both the employee experience and the guest experience. Taking time to recognize effort, especially during busy seasons, can have a direct impact on service quality. Why appreciation matters in service delivery Hospitality depends on people. As guest expectations rise, employees are asked to deliver more personalized and consistent experiences. E...

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Service Excellence Starts at the Top – And Shows Up on the Bottom Line

Imagine arriving on a remote island for a long-awaited family vacation, with a new baby in tow. Expectations are high, but so are the challenges. Limited resources, untrained personnel, and early frustrations quickly suggest the experience may fall short. So expectations begin to drop. And then something unexpected happens. When service exceeds expectations At a recommended island resort, everything changed. Despite the setting and limitations, every employee — from gardeners to housekeepers to ...

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The Iceberg of Ignorance – What Leaders Don’t See Hurts Service

Imagine an iceberg on the horizon in South Florida. At first glance, it looks small and manageable. But only a small portion is visible above the water. The majority lies beneath the surface: hidden, complex, and potentially dangerous. The same can be said for hospitality organizations. What leaders don’t see Senior management often represents the visible portion of the iceberg. Below the surface are frontline employees, supervisors, and managers who make up the majority of the organization. The...

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One Bad Apple – How a Single Employee Can Undermine the Guest Experience

Good old Johnny Appleseed. This is his season, with peak apple harvest running from September through November. But what happens when some of those apples turn rotten? In hospitality, the same question applies. What happens when an employee’s attitude shifts from positive to negative? And how quickly can that one person impact the rest of the team and the guest experience? When one employee defines the experience At a boutique hotel bar, a group of regular guests noticed that two drinks, priced ...

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Former Employees Are a Missed Opportunity – Turning Alumni into Loyal Guests

“We’ve got spirit, yes we do…” That sense of belonging does not disappear when employment ends. Former employees often carry strong memories, relationships, and emotional connections to the organizations they once served. Those connections create a valuable opportunity for hospitality businesses. Why former employees matter Former employees already know the brand. They understand the culture, the product, and the service expectations. They do not need to be convinced of value in the same way as ...

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Goats and Ponies

On a recent trip to the North Georgia Mountains, I met Donna who shared her “Ponies and Goats” philosophy about people and I loved the connection to hospitality excellence in today’s intense world. “Ponies” are the people who take initiative and follow through with a caring attitude and responsive action. “Goats” are those that simply try to get the job done and perhaps even get away with doing less than the job requires. Donna relayed several examples of service experiences and how the “Ponies”...

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