An interview is an essential tool for finding the employees you want – and the employees who want to work for you. The job application process is rapidly shifting with technology, but the interview is a timelessly important step. Finding a good fit is important for a myriad of reasons, from keeping company culture intact to spending training hours wisely. Interviews shouldn’t be rushed, though, as it’s the best opportunity to glean what you can from a potential hire. Going into an interview prep...

Hiring in the hospitality sector remains a difficult task as wage expectations rise, turnover stays high, and many workers are rethinking what they want from an employer. Wage expectations have shifted, competition for talent has intensified, and many workers have re-evaluated what they want from an employer. Hoteliers may need to get more creative about where – and how – they search for prospective employees. Otherwise, they risk remaining chronically understaffed. Across the country, hospitali...

Public universities in particular see value in tying themselves to the community. Where hospitality schools are concerned, many have fashioned boards that are meant to help marry the school’s interests with those of an industry that wants well-trained and disciplined workers. Whether it be a regional or national university, there is a great deal of value in being on the advisory board of a hospitality school if your local institution has one. It’s common that these boards are composed of represe...

Exit interviews can be a source of some controversy in the American workplace. When administered correctly, they can be a valuable source of data detailing strife between workers and management. Someone who is leaving no longer has a real allegiance, so they may be even more frank about what they had dealt with. We can get so wrapped up in our work and other affairs that we aren’t always thinking of employee culture and how folks feel about their workplace. Don’t be so wedded to your work that y...