Tag Archives: Guest Experience

Guests Will Fall in Love With These 7 Unforgettable Valentine’s Experiences

Guest Experience News

From candles to rose petals, guests have seen it before. Make the most of love’s biggest day by serving something different. It’s easy to get stuck in the same Valentine’s Day rut: preset menus plated alongside flowers and soft lighting has been the norm, and guests can get it anywhere – especially at home. It’s time to shake things up by providing guests the gift of experience. Last Valentine’s Day, more than 3 in 10 Americans planned on giving “a gift of experience” over a typical gift item, a...

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Personalizing the Multigenerational Bank Guest Experience

Guest Experience News

Loyalty programs, cash back rewards and tailored strategies for investing top the list of personalized banking preferences. Today’s bank customers have high expectations when it comes to seeking a more personalized banking guest experience. “People want personalized services from their banks, particularly loyalty and cash-back rewards, and saving and investing recommendations,” according to “Humanizing the Bank Customer Experience 2022,” a report based on research conducted by American Banker an...

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Borrow One of These 9 Festivities to Pull Guests out of Their Winter Funk

Competitive Intelligence

No one wants the holidays to end – especially your guests. Learn how to celebrate all winter long from the place that does it best. The first months of the new year can be dreary. Guests are coming down off a seasonal high of shopping and overindulging, and everywhere they turn, ads blast messages about sticking to resolutions and “getting back on track” – whatever that means. Florida, however, never seems to get the memo. Cities like Miami, Palm Beach and Orlando make the start of the year feel...

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How Hotels Can Appeal to Each Generation of Travelers

Insights

Trends change every year as individuals grow and their values develop. Keep up with evolving preferences by appealing to as many travelers as possible. From Baby Boomers to Gen Z, each generation has its own set of preferences and general travel behaviors. About 20 percent of every generation between 18 and 64 years old spend at least $2,000 on travel in a year, according to GOBankingRates. While Gen Z travel is on the rise, every generation is ready to spend good money on good experiences. But ...

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5 Unique Holiday Customs Inspire Ways to Stand Out

Best and Worst Practices

The holidays are fast approaching, and there’s no better time to give guests an experience they’ll never forget. It’s easy to get stuck in a holiday rut. We reuse the same decorations, repeat the same events, and remake the same recipes. Holidays are considered a time we spend doing things we’ve always done in the way we’ve always done them. It’s time to shake things up by looking at customs from around the world. Different cultures celebrate the holidays so diversely - sometimes in ways you’d n...

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7 Tips for Reaping the Benefits of a “Guest-Centric” Culture

Guest Experience News

Having a "guest-centric" strategy in place drives profits and creates a positive experience and customer journey. Has your organization or business implemented a guest-centric culture among management and employees? If not, you’re missing out on increase revenue and customer satisfaction. So, what is a guest-centric company culture? “Customer-centricity is a business approach where you prioritize your customer and place them at the heart of your business operations,” according to hospitality and...

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5 Ways to Improve Your Doggie Day Care Guest Experience

Guest Experience News

Many dog day care centers closed temporarily during the pandemic due to pet parents working from home or being home because they were unemployed. Now that the COVID emergency has ended, however, doggie day care centers are once again a booming business. In fact, the U.S. pet day care business market is estimated to grow from $1.1 billion in 2021 to just over $2 billion by 2030, according to a report from research firm Grandview Research. “The U.S. market for pet daycare is fragmented and competi...

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Communication Between Business and Customer

Communication and Messaging

A lack of communication is what lost a business my patronage after two years. As a consumer, I’m a big proponent of brand loyalty. But loyalty is earned, and it can be lost. Communication is a key component of the customer experience. By prioritizing it, a business can better hold onto its customers. There are easy ways to build up the communication skills that will put your business ahead in the view of your patrons. Neglecting it, on the other hand, will quickly put you behind. Previously, I h...

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5 Hospitality Trends to Watch in 2023

Guest Experience News

Staying on top of these hospitality trends can attract more guests and strengthen their loyalty. Now that people feel safe to travel again after the pandemic, new trends in hospitality are shaping what consumers expect from brands in 2023. “The practice of ‘stay home and stay safe’ is constantly being replaced by ‘revenge’ travel and socializing,” according to Binu Mathews, CEO at IDS Next in an opinion piece for Hospitality Net. Today’s travelers expect more from the hospitality industry than b...

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5 Ways to Listen and Learn How Your Customers Really Feel

Communication and Messaging

Practice these listening tips at your organization to clearly understand how your customers feel and what they expect. Do you feel like your organization or brand really listens to your customers? Upon closer inspection, you may be surprised to find that many of your customers might not agree. Today’s consumers want “more genuine, human listening,” according to “2023 Global Consumer Trends,” a global consumer report from Qualtrics XM Institute. Qualtrics surveyed more than 33,000 consumers acros...

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