The guest experience manager
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Staying on top of these hospitality trends can attract more guests and strengthen their loyalty. Now that people feel safe to travel again after the pandemic, new trends in hospitality are shaping what consumers expect from brands in 2023. “The practice of ‘stay home and stay safe’ is constantly being replaced by ‘revenge’ travel and socializing,” according to Binu Mathews, CEO at IDS Next in an opinion piece for Hospitality Net. Today’s travelers expect more from the hospitality industry than b...