The guest experience manager

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

How Hotels Can Appeal to Each Generation of Travelers

Trends change every year as individuals grow and their values develop. Keep up with evolving preferences by appealing to as many travelers as possible. From Baby Boomers to Gen Z, each generation has its own set of preferences and general travel behaviors. About 20 percent of every generation between 18 and 64 years old spend at least $2,000 on travel in a year, according to GOBankingRates. While Gen Z travel is on the rise, every generation is ready to spend good money on good experiences. But ...

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