The guest experience manager
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Cleanliness, price, flexibility and sustainability top the list of hotel guest preferences. The positive recovery of hotels in the United States will likely continue in 2023, according to “A New Era for U.S. Hotels,” the American Hotel & Lodging Association (AHLA) 2023 State of the Hotel Industry Report. Now that COVID is more manageable and a majority of Americans are vaccinated against the virus and its variations, hotel bookings have recovered to near pre-pandemic levels, says the report....