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Best Practices and up to the minute news on Customer Experience Management and Service Excellence

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Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Tag Archives: airbnb

5 Ways to Prepare Your Hotel or Airbnb for the FIFA World Cup

April 2, 2026Insightsairbnb, Guest Experience, hotels, marketing, sports, techKristen Grau

The U.S. will co-host this year's FIFA World Cup — and there's more than five million fans expected to attend in-person matches across host cities and countries. This creates huge opportunities (and challenges) for hotels and Airbnb hosts alike. With the World Cup kicking off in June, you can start preparing your property and marketing plans now to offer the best experience then. Here are the U.S. cities that will host World Cup matches in 2026:

Atlanta Boston Dallas Houston Kansas City Los Ang...

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5 Security Measures for Airbnb Hosts

May 6, 2025Best and Worst Practicesairbnb, securityGillian Manning

An Airbnb concern that floats around most is often the use of indoor security cameras, which the platform officially banned outright in May 2024. While this is an immensely important safety concern, it exemplifies a theme: The most commonly discussed concerns regarding Airbnb center around the guest. Guests are certainly top of mind with about 150 million users and 5.5 million hosts, who are clearly outnumbered, on the platform. Sure, that’s good for business, but issues and concerns hosts face ...

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What Airbnb Owners Can do to Protect Their Properties – and Their People

April 4, 2025Insightsairbnb, crimeJoe Pye

Short-term rentals offer many perks for owners, including flexible income, remote management, and access to a global market. But a horrifying incident in South Florida has spotlighted one of the sector’s darkest vulnerabilities: when something goes wrong, and no one is on-site to intervene. In late March, a woman cleaning an Airbnb property in Fort Lauderdale was allegedly raped by a man who entered the home while she was working. The victim has since filed a lawsuit. The accused has not yet bee...

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Hotels Have an Edge Against Airbnbs – Here’s How They Can Capitalize on It

April 25, 2024Competitive IntelligenceairbnbGillian Manning

Understand how your business is better than theirs and advertise those benefits in your marketing. The rise of Airbnb disrupted the hospitality industry, challenging traditional hotels and forcing them to find ways to stay competitive. Although Airbnbs are popular, hotels have the ability to take advantage of their competitor's weaknesses. With a simple Google search, you can find hundreds of people complaining about the rising costs of Airbnb rentals. Some even consider turning back to the once...

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So You Bought an Airbnb Property, Now What?

March 26, 2024Competitive IntelligenceairbnbGillian Manning

You can’t rent out an empty Airbnb, here are five ways to furnish it on a budget. Airbnb has become a popular choice for travelers who want to stay in unique, comfortable, and affordable accommodations. As an Airbnb host, you can earn extra income by renting out your spare room or your entire apartment or home. It’s worked for millions of others. According to a recent study by iPropertyManagement, an organization dedicated to educating landlords and tenants, there are over four million Airbnb ho...

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