The guest experience manager

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

What Airbnb Owners Can do to Protect Their Properties – and Their People

Man, criminal and crowbar for house crime, home invasion and breaking entering attempt with tool. Apartment, robbery and burglary or trespassing on property, security breach and owners safety risk.

Short-term rentals offer many perks for owners, including flexible income, remote management, and access to a global market. But a horrifying incident in South Florida has spotlighted one of the sector’s darkest vulnerabilities: when something goes wrong, and no one is on-site to intervene. In late March, a woman cleaning an Airbnb property in Fort Lauderdale was allegedly raped by a man who entered the home while she was working. The victim has since filed a lawsuit. The accused has not yet bee...

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