The guest experience manager
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Short-term rentals offer many perks for owners, including flexible income, remote management, and access to a global market. But a horrifying incident in South Florida has spotlighted one of the sector’s darkest vulnerabilities: when something goes wrong, and no one is on-site to intervene. In late March, a woman cleaning an Airbnb property in Fort Lauderdale was allegedly raped by a man who entered the home while she was working. The victim has since filed a lawsuit. The accused has not yet bee...