The guest experience manager

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Airbnb Hosts: Deceptive Photos Leave Guests Feeling Cheated

Our expensive Airbnb ocean view condo turned out to be just a small apartment overlooking a power plant lagoon, busy highway and a distant ocean. When my friend and I walked through the door of what was advertised on Airbnb as a luxury condo in Carlsbad, California, a few years ago, immediate disappointment set in. We felt like we were standing in a small apartment rather than the spacious condo with sweeping ocean views, massive kitchen and huge living room that we fell in love with when choosi...

Enter your email below to access this content:

Already a subscriber? Please login