Tag Archives: Leadership and Management

Volunteer Programs Bring Out the Best in Your Staff

Leadership

Volunteering makes a difference in more ways than one. Donating their time and energy to worthy causes can benefit volunteers as much as the community members they serve. Volunteerism has been known to improve brand image and connect staff. Another major benefit is how it prepares individuals for professional careers in hospitality, developing desirable behaviors in the workplace and beyond. A study on the relationship between volunteering and employability confirms that the act of volunteering ...

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Best emolyee attitude

How to Get the Best Attitude Out of Your Employees

Leadership, ,

Restaurant managers: Who would you rather hire: A server with five years experience, go-getter attitude, and hunger to learn or a recent hospitality management graduate who was top of their class but regularly wakes up on the wrong side of the bed? Roberta Nedry, president of Hospitality Excellence suggests going with the former. Most importantly the job needs to get done by someone who wants to make guests happy. Nedry gives her tips for managers to motivate good attitudes in the hospitality in...

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When Complimentary Service is Uncomplimentary to Service

Guest Experience News

Consider a hypothetical scenario: A hotelier offers a complimentary stay or experience to support a special program or fundraiser, and the recipient shows up to enjoy their reward. When that guest begins to make their arrangements, do you... A.) Treat them the same as other guests. B.) Consider this guest's value for the hotel and its employees if that guest appears to be there ‘for free’ and does not directly contribute to the bottom line. C.) Harness the power of gift certificates and communic...

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How Your Personnel Should Use LinkedIn to Recruit Top Talent

Leadership, ,

Your next hires probably have a LinkedIn account, but on the surface, finding those people among so many others is a daunting task. That said, some students are exceptional, and you should consider using LinkedIn to connect with them even before they graduate. That’s the case, especially for rotational programs, which offer a varied experience and are beneficial for students with a broad range of interests. Researchers say that students often lack leadership opportunities in the classroom; howev...

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How Hospitality Teams Are Creating In-House Career Pipelines Without Corporate Backing

Leadership, , ,

In the hospitality industry, the phrase “we promote from within” has long been used as a feel-good tagline. However, for many independent operators, it has become a survival strategy. With fewer qualified applicants, persistent turnover, and limited support from outside training organizations, hotels and restaurants are getting creative, designing their career pipelines from the ground up. From line cooks becoming managers to housekeepers stepping into front desk roles, operators are building sy...

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Elevate Your Hospitality Team’s Experience with a Little Empathy

Emotions, Perceptions, Feelings,

Picture this: a guest arrives after a long day of travel, and your front desk team’s warm, attentive response turns a stressful moment into relief and comfort. This interaction doesn’t happen by chance – it starts with leaders who know how to model empathy. Leaders who prioritize understanding their employees and guests create a ripple effect of trust, loyalty, and exceptional service. Below is a breakdown of how leaders can use empathy and emotional intelligence among their teams for better emp...

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7 Steps to Starting Your Spirit Committee

Leadership,

Keeping your team fired up is a must for success. A spirit committee can provide an in-house, cost-effective solution to do just that. Studies show that when employees feel engaged, productivity can jump by up to 18% and profits can soar by 21%. And let’s be honest, nothing lifts spirits quite like a fun event or office socializing, which not only boost morale but also build stronger teamwork. So, why not set up your very own spirit committee? Think of a spirit committee as your in-house squad d...

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How to Instantly Recognize a Manager Who Will Take Your Team to the Next Level

Leadership,

Management decisions regarding promotion are especially important to the health of any company. Management Today says that many managers base their decisions on people who ask for a promotion. Workers want to be promoted because of higher salaries and the chance to influence their piece of the organization more readily. But that's not the best reason to promote. Plenty of employees have issues with the management at their jobs, which makes it all the more important that you promote within carefu...

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Bring Back Team Bonding with the Company Picnic

Insights

Bringing back the company picnic is a nostalgic nod to the past as well as a smart strategy for guest-focused businesses to motivate service staff and boost morale. Creating a relaxed, fun, and communal environment can re-energize your team. The corporate company picnic was a trend in the 1990s – a way to host a budget-friendly event full of fun activities and food for employees and their families. Usually the setting is a local park or community center. As technology increasingly takes the plac...

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5 Reasons Why The Hospitality Industry Sees a 74% Annual Turnover Rate

Leadership

A Cornell study found that losing an employee costs a business $5,864 per employee. This cost includes expenses related to recruitment, onboarding, training, and the disruption in workflow, which all add up quickly. Unfortunately, these costs have an even larger impact on the hospitality industry. Turnover rates are nearly double for hospitality organizations, with an average loss of $9,932. This can get very pricey very quickly for hotel managers. A U.S. Bureau of Labor Statistics report notes ...

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