Tag Archives: Leadership and Management

Close up of hotel receptionist giving room cardkey to African American hotel guest.

This CEO Knows the Secret Sauce to Selling Luxury Hotels

Leadership,

Laura VanTil doesn’t just work in the hotel industry – she grew up in it. The daughter of the Days Inn founder followed her father’s footsteps by taking over a network of luxury hotels he developed. With over a decade of experience as the organization’s president and COO, the recently appointed CEO knows how to keep customers satisfied and returning. “You have to find the right [employees], VanTil said recently in a podcast interview. "When people ask me what I'm most concerned about in our enti...

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Business people, meeting and handshake at cafe for introduction, onboarding and remote work opportunity. B2b worker or clients shaking hands at coffee shop of group project deal, interview or success.

What to Consider When Mulling Over an Internal Hire

Leadership,

Companies aren’t promoting internally as often as they would have in decades past.  A report from HR trade organizations Josh Bersin Company and AMS says from 2020 to 2023, “internal recruitment in companies has dropped from 40% to 24%.”  If you have an employee that you trust enough to provide more responsibility, you’re in a wonderful position as a leader. At the same time, you want to be acutely aware of what moving that star employee up might mean as the rest of the staff adjusts to some new...

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Improve Your Profit by 38% with This Growing Technology

Insights

AI will generate more than $1 trillion in additional revenue each year and you don’t want to miss out. Experts in the hospitality field are all pointing to an increasingly popular tool: AI. Implementing cutting-edge technology to improve your customer experience is a strategic move that demands patience but can bring significant rewards. It won’t happen overnight, but using this technology to improve your customer experience can increase your revenue by 38 percent, according to the app developme...

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Cultural diversity training in hotels and restaurants leads to more customers feeling welcome.

5 Benefits of Cultural Sensitivity Training

Leadership

Everyone comes from different backgrounds, whether it’s your staff or your customers. When trying to run a successful business, you’re better off understanding those differences and ensuring your workforce does as well. Deloitte surveyed more than 3,000 Americans on inclusion and bias in the workplace. More than 60 percent of respondents said they’ve faced some bias, 39 percent say they experience bias at least once a month, and 83 percent describe the bias they have experienced or witnessed as ...

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High Pressure is Leading to Employee Burnout: 5 Ways to Combat It

Leadership

Burnout is only getting more common and employee turnover that results from it could cost you in the long term. As job openings and offers are declining, employees are feeling extra pressure. Workday, a financial and HR software provider, published a report on the 2023 job market. They found that there’s been a 10 percent drop in job openings since 2022 – the only drop they’ve seen in years. Job offers are also decreasing. The shrinking number of open positions has left employees in or near a st...

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Corporate training program.

Tailor Corporate Training Programs to Suit Staff Needs

Leadership

Learning should continue well past graduation – and this couldn’t ring truer than in the workplace. Corporate training programs provide the type of learning necessary for employee (and employer) success. From lessons on leadership to techniques in communication, staff members can participate in activities and discussions that empower them to do their jobs. This training is even more powerful when designed with its specific audience in mind. The benefits of ongoing education at work – especially ...

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More than Half of Employees Say They Need Better Training

More than Half of Employees Say They Need Better Training

Leadership

Addressing several learning styles during employee training is crucial for employers for several reasons. It enhances the effectiveness of the training program. Individuals have diverse ways of processing information, such as visual, auditory, kinesthetic, and reading/writing styles. By tailoring training methods to accommodate these preferences, employers can ensure that employees grasp and retain information more efficiently. This leads to better job performance, increased productivity, and re...

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Attract Valentine’s Day Staycations – Get Inspired With 2024’s Top Romantic Destinations

Competitive Intelligence

From vacations to staycations, borrow from these exotic settings to bring the ultimate getaway directly to your guests. Whether traveling abroad or staying local, guests shouldn’t need to spend beyond their means for a romantic escape. There’s a growing trend to “escape” closer to home this Valentine’s Day – Forbes reports that “travel plans jumped up by 45%” from 2022 to 2023, according to research conducted by Allianz Travel Insurance, and those numbers are expected to grow. The analysis of ov...

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10 Self-Improvement Goals for Managers This Year

Leadership

Set yourself up for success by setting the right resolutions. Many opt out of the annual tradition of committing to a New Year’s resolution due to the associated failure rate – only an abysmal eight percent carry through with their goals, as reported by Time. Such a staggering statistic can make resolutions feel hopeless. But instead of letting others’ failures get you down, strive to be one of the few who do succeed. Lack of motivation is most often the reason for abandoned New Year’s resolutio...

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Here’s 9 Fun Activities That Eliminate Employees’ Holiday Stress

Best and Worst Practices

The busiest time of year can also be the most stressful – especially for employees working in the hospitality industry. While upper level management watches the seasonal numbers climb, workers can become stressed to the point that it affects their performance (and inspires a job hunt in the new year). Sleepopolis - an online research company dedicated to promoting healthy living - polled over 1,000 Americans to find out how the holidays affect stress levels. Their study confirms that 8 in 10 peo...

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