Tag Archives: Leadership and Management

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10 Tips to Help Recruit and Retain Your Hospitality Workforce

Leadership, ,

The COVID-19 pandemic is nearly five years in the rearview. Yet, the hospitality industry hasn’t recovered from its staffing crisis. Hospitality has always been a people-centric workforce. Labor shortages disrupt operations and provide the best guest experiences. How can restaurants and hotels create an environment when the traditional staffing methods aren’t working? This is a complex issue to tackle. Workers have grown burnt out on the industry. Wages have been stagnant while there’s still a p...

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How Hotels Can Achieve Operational Excellence in 2025

Industry News, ,

In the fast-paced world of hospitality, operational excellence has become a critical differentiator for hotels aiming to thrive in 2025 and beyond. With rising guest expectations and tightening margins, the need for innovative strategies has never been greater. According to The Hotelier’s Guide to Operational Excellence in 2025, harnessing automation, real-time data analytics, and predictive insights is key to optimizing efficiency, boosting guest satisfaction, and increasing profitability. Back...

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Design the Perfect Seasonal Service Role for Teens

Leadership, ,

As the peak hospitality season fades away, it's time to reflect on any lessons to apply to the next season. Travelers plan seasonal vacations in advance. Are you planning to cater to their guest experience needs? It may seem far away, but now's the best time to prepare for the summer surge. Here's a key workforce demographic to tap into: Teenagers. Last June, nearly 6 million teens aged 16 to 19 were employed, marking the highest teen employment rate for that month since 2007. This data from the...

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U.S. Hotels Collectively Make $3 Billion More Thanks to This Method

Competitive Intelligence

Blatantly ridiculous bills stacked with fees will turn guests away. However, creating a fair balance of fees without going overboard can bump up your profit – especially if your bookings are slowing. If you’re able to do it just right, those extra fees can be quite lucrative. Bjorn Hanson, a hospitality expert with New York University, found that hotels in the U.S. as a whole earn an additional $3 billion through fees outside of basic room charges. That’s a steep number you’ll want to cash in on...

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Relocation Survival Guide: Tips to Make the Move Seamless for Your Employees

Leadership

If you want to establish or reestablish yourself in a given market, it may be appropriate to have employees head to a new locale so that they can run a new building in ways that you already recognize and are comfortable with. People Managing People say relocation can seem straightforward on paper, but it holds a litany of potential hang-ups if the folks leaving aren’t prepared. Most businesses provide a relocation package, but that doesn’t end your obligations. Done well, some research and care ...

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Your Holiday Work Party Matters More Than You Think

Leadership,

The end-of-year holiday party is more than just a chance to mingle and indulge; it’s a vital opportunity for companies to show employees they are appreciated. Employee satisfaction and retention are increasingly tied to workplace culture. In this case, a lackluster holiday celebration can leave staff feeling undervalued and disconnected as the prime time for job searching approaches. Consider my friend’s recent experience with their company’s underwhelming holiday party: a lack of seating, raw v...

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Why Your Employer Should Contribute to Local Scholarships, or Start Your Own

Insights, ,

Hotel industry folks help college students cross the stage in many ways, including with much-needed folks who are the catalysts to help them finish. The American Hotel & Lodging Association publishes its own list of scholarships, and the Central Florida Hotel & Lodging Association has a more localized list. Hyatt also funds a scholarship program for minority students. Money might end up in the hands of someone who feels a duty to give back and work for you in future years. More broadly, ...

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Why You Should be Paying Attention to a Lawsuit in Georgia

Insights,

Two Georgia hotels are defendants in a sex trafficking lawsuit that could roil the industry, and your general counsel should be aware by now. Criminals have for many years used hotels for human trafficking purposes, unfortunately, and even the Department of Homeland Security has acknowledged such a fact. Now, people have alleged that the two hotels' inaction came from the direct monetary benefit that they allegedly enjoyed as bad actors moved women inside and outside of the building. A Florida a...

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5 Easy Events to Boost Employee Morale This Holiday Season

Leadership,

It’s the day after Halloween, and I’ve never been this excited to come to work. Halloween isn’t typically a major holiday at the office, but yesterday, our team bonded, and it will improve how we work. Our epic Halloween lunch was a wise investment from the powers that be. Everyone, from management to part-time staff, was fully committed. I dressed up as a scary doll the office had been passing around and placing in different spots all month, so I received a great response from my coworkers (and...

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Handling Politics in the Guest Experience Role

Insights

I was discussing the subject of politics in the workplace with my closest coworker, and how best to talk about it. The solution he offered? Don’t. It’s a good rule of thumb, but the reality is that the conversations are often inevitable. Sooner or later, someone will bring up their political beliefs – either a coworker, a boss, a customer, or anyone else. It’s important to know how to navigate those conversations, especially for the guest experience representative, whose role is to create a posi...

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