Involuntarily losing employees cost U.S. businesses a trillion dollars in a year. A trillion dollars disappears from U.S. businesses annually, a direct consequence of the rising number of employees quitting. The unfortunate aspect of this for hoteliers is that many of these turnovers are self-inflicted. According to Gallup, 52 percent of employees who leave voluntarily say that their managers could have done something to prevent them from walking about the door. When the hospitality turnover rat...

Update and adapt these leadership techniques to get the most out of your service team. The role of a service industry leader is an important one: How they manage their employees can make a huge impact on operations and revenue. According to the U.S. Chamber of Commerce, the “quit rate” in the Accomodation and Food Services industry is the highest it’s been since July 2021, sitting at around 5%. In terms of numbers, Leisure and Hospitality alone lost more than 837,000 workers just last month. Foo...

Company culture is important to retain both employees and customers, but the COVID pandemic has made it difficult for large corporations to keep it up. Working for the same retailer for over two years, I’ve watched expansion during a time of supply chain issues, labor shortages, and inflation place a strain on the company’s hold on its values. Though the pandemic has led to a rise in profit for grocers and other retailers, losing sight of the culture that first allowed that growth to occur will ...