The guest experience manager

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

5 Benefits of Cultural Sensitivity Training

Cultural diversity training in hotels and restaurants leads to more customers feeling welcome.

Everyone comes from different backgrounds, whether it’s your staff or your customers. When trying to run a successful business, you’re better off understanding those differences and ensuring your workforce does as well. Deloitte surveyed more than 3,000 Americans on inclusion and bias in the workplace. More than 60 percent of respondents said they’ve faced some bias, 39 percent say they experience bias at least once a month, and 83 percent describe the bias they have experienced or witnessed as ...

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