The guest experience manager
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Involuntarily losing employees cost U.S. businesses a trillion dollars in a year. A trillion dollars disappears from U.S. businesses annually, a direct consequence of the rising number of employees quitting. The unfortunate aspect of this for hoteliers is that many of these turnovers are self-inflicted. According to Gallup, 52 percent of employees who leave voluntarily say that their managers could have done something to prevent them from walking about the door. When the hospitality turnover rat...