The guest experience manager

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

3 Ways to Prevent Turnover: More Than 50% of Quitting Employees Say Their Employers Could Have Done Something

Involuntarily losing employees cost U.S. businesses a trillion dollars in a year. A trillion dollars disappears from U.S. businesses annually, a direct consequence of the rising number of employees quitting. The unfortunate aspect of this for hoteliers is that many of these turnovers are self-inflicted. According to Gallup, 52 percent of employees who leave voluntarily say that their managers could have done something to prevent them from walking about the door. When the hospitality turnover rat...

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