The guest experience manager

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

A Guide to Eco-Conscious Travelers

Here's what you need to know about the modern environmentally-conscious traveler. More than ever, travelers are seeking to decrease the size of their environmental footprint and do business with companies that care for the planet. That means hoteliers need to understand this growing market segment. "The traveler mindset is changing, and sustainable travel has emerged as a growing trend as travelers hope to lessen the environmental impact of tourism (or overtourism, in some cases)," states Evelin...

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