The guest experience manager

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Have a guest experience tip? Click here to share.
Have a guest experience tip? Click here to share.

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

10 Tips to Help Recruit and Retain Your Hospitality Workforce

Man, window and business owner with hiring sign for cafe recruitment, job vacancy and hospitality industry. Male waiter, billboard and onboarding invitation, contact us and information of opportunity.

The COVID-19 pandemic is nearly five years in the rearview. Yet, the hospitality industry hasn’t recovered from its staffing crisis. Hospitality has always been a people-centric workforce. Labor shortages disrupt operations and provide the best guest experiences. How can restaurants and hotels create an environment when the traditional staffing methods aren’t working? This is a complex issue to tackle. Workers have grown burnt out on the industry. Wages have been stagnant while there’s still a p...

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Joe Pye

Joe Pye is the Editor-in-Chief of The GEM Journal. For the past eight years, Pye has worked as a finance reporter before diving into the world of guest experience. He’s observed one common thread among his finance and hospitality reporting: emotions drive financial decisions. Unforgettable guest experiences can lead to lifelong customers.
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