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Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Where Consumer Interest Has Headed In 2026

Businessman smiling slightly while using smartphone, seated outdoors, capturing modern digital communication, confidence and mobile interaction in relaxed yet focused business workflow.

Top minds dedicate themselves to predicting consumer trends to get ahead of the curve, but customers have the final say, capable of pulling industries in unforeseen directions. At the end of last year, Google published a list of predictions of what would appeal to consumers most in 2026, gathered from higher-ups across the company. The world’s most well-known search engine typically has a handle on what people like and a wealth of data to pull from. Some trends have taken off as assumed, though ...

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