For The guest experience manager
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
A few years ago, I wrote my first Google review. I’ve written five total reviews since – here’s why I was inspired to do so. The simplest way to encourage reviews is to ask for them. While working in customer service for a small retailer, I learned the importance of Google reviews for SEO and business growth, and we handed out QR codes with orders and requested reviews after every positive interaction. The reviews started flowing in, and we were discovered by tons of new customers. But the tacti...