The guest experience manager

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

3 Hotel Trends to Look Out for in 2025

5-star Meliá Vinpearl Thanh Hoa Hotel, Vietnam - February 18, 2024: See the interior of the reception lobby of 5-star Meliá Vinpearl Thanh Hoa Hotel, Thanh Hoa City, Vietnam

As another year approaches, it’s time for hotels to update the art of the stay. According to Hotel Tech Report, one of the industry's biggest app stores and technology integration communities, digital tools, a younger workforce, and thoughtful accommodations tops next year’s hotel trends. Of course, technology is relied on for most things, from the smallest tasks, such as delivering snacks in automated vending machines, to the biggest lifts, like predicting revenue patterns and unexpected costs....

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