The guest experience manager
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
As another year approaches, it’s time for hotels to update the art of the stay. According to Hotel Tech Report, one of the industry's biggest app stores and technology integration communities, digital tools, a younger workforce, and thoughtful accommodations tops next year’s hotel trends. Of course, technology is relied on for most things, from the smallest tasks, such as delivering snacks in automated vending machines, to the biggest lifts, like predicting revenue patterns and unexpected costs....