The guest experience manager

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

3 Recommendations for Raising the Bar Experience

Make the most of your dining space by turning a simple watering hole into the place to be (and eat). Whenever I go to a restaurant with family, friends, or even coworkers, my first instinct is to scan the bar for available seating. Why? Because I love eating at the bar. It started when my husband and I went to a restaurant we frequent. One night when they were busier than usual, my husband spotted a couple seats at the bar, so we decided to wait there until a table became available. Although we’...

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