The guest experience manager

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

3 Ways to Offer a Better Waiting Experience at Your Emergency Veterinary Hospital

Try these tips to make a stressful experience a little better for waiting customers. On Sunday, I had to rush my dog Sunny to the emergency vet after two stray dogs attacked her while we were out for what was supposed to be a peaceful nature walk. The most vicious dog bit and attacked her repeatedly before I could scare him away. Our regular vet was closed on the weekend and I didn’t want to wait, so I had two emergency vets to choose from, one a mile or two closer and an easier drive than the o...

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