The guest experience manager
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
These common store mistakes offer good lessons for providing better service. Retail isn't an easy job, and customer service mistakes happen frequently. The good news: store owners can learn from these mistakes and use them as lessons for providing excellent retail service. We're all shoppers, so most of us have seen our fair share of these service mistakes, along with their opposites: retail employees who went above and beyond to be cheerful, professional and helpful. Chances are good we returne...