The guest experience manager

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

4 Ways This Small Hotel’s Outstanding Customer Service Won Me Over

This little hotel could have lost my business due to noisy guests next door. Instead, it won me over with a great owner and helpful staff. When I pulled up to the tiny hotel in the surfer town of Leucadia, California, I was excited to check in and settle into my retro-style room. Online reviews were positive, mentioning that the rooms were small but well-maintained. The location was excellent, within walking distance to the beach, along with many restaurants and shops. The beach town hotel was a...

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