The guest experience manager

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

5 Amenities and Extras That Will Delight Family Travelers

Add these family-friendly features to make your hotel a go-to destination for family groups. More than eight in 10 parents (85%) say they are likely or very likely to travel with their kids in the next year, according to the 2022 US Family Travel Survey from the Family Travel Association. "Demand for travel in larger family groups also remains strong," the survey states, noting that almost half of travelers (47 percent) have a multi-generational trip in the works. Both multi-day international tr...

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