The guest experience manager
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
By creating a positive guest experience, my dealership makes appointment scheduling and waiting while my car is serviced easy, comfortable and convenient. I’ve always avoided buying from car dealerships due to pushy salespeople and high-pressure finance agents, preferring instead to find newer, used cars online. But in 2020, my older car needed too many expensive repairs. So, I took advantage of one of the many dealership pandemic specials offered to drum up business during tough economic times....