The guest experience manager
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
From “healthy” coffees to popular brewing methods, consumers expect the latest beverage trends at their local coffee shop. The coffee shop industry is “steadily recovering” from the pandemic, and it’s not just the big chains that are finally on better footing, according to restaurant software provider Toast. Coffee shop chain sales grew by 10 percent from June 2021 to June 2022, with Starbucks and Dunkin’ continuing to make up a significant market share in the U.S., But the number of independent...