The guest experience manager
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
It’s the simple things in life – and in hotels – that bring a smile to guests’ faces. Complimentary mini bars, fancy workout gear and on-demand shoeshines all sound nice, but sometimes what guests really need is a perk that’s so useful it becomes a necessity. Providing carefully selected amenities not only make guests happier, they also save time and resources by heading off problems before they can happen. All it takes to provide an easy breezy experience is applying common sense to the typical...