The guest experience manager

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Have a guest experience tip? Click here to share.
Have a guest experience tip? Click here to share.

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

7 In-Demand Hospitality Roles for Older Workers in 2025

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Today’s guest experience hinges on genuine, personalized service, and many hospitality leaders should be turning to seasoned professionals to improve it. The wealth of life experience and skills that older workers bring can create warm, memorable interactions (and help expand your team). According to AARP's recent analysis of the U.S. Department of Labor's in-demand job projections, the hospitality industry is seeing an influx of roles that are well-suited for older workers. Out of the 25 jobs o...

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Roxanne Grant

Roxanne Grant is a writer for The GEM Journal. Grant's background as an educator and playwright, along with her years working in hospitality, gives Grant a unique insight into the guest perspective.
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